Warranty Information

We offer a 12 month warranty for all bespoke pieces and repairs by Purnell Jewellery. Our warranty covers materials, manufacturing and workmanship. All of our work goes through a very strict quality control procedure on completion. Repairs are only covered if the area that was worked on has a problem.

Our 12 month warranty does not cover loss or damage to gemstones after receipt of purchase. Please note that neither wear nor damage will be covered by the 12 month warranty – this covers the unlikely occurrence of faults or manufacturing defects.

The warranty becomes void once work is carried out on an item by a third party.

Please ensure that you arrange adequate insurance for your Jewellery item to cover risk of loss or damage. On request, we will provide a complimentary signed Jewellery report with each item of bespoke Jewellery sold. For a full Jewellery valuation, please contact us for prices.

All postal and insurance costs incurred during a repair are the senders’ responsibility.

We offer a free sizing service for any bespoke item or repair within 30 days of receipt, any sizing required after this tme frame will incur a charge.

Lead Times

When you commission us to make your bespoke item or repair, we will give you a rough timescale. This is to be used as a rough guide only as due to certain manufacturing processes, it is possible for an item to be delayed slightly. We will inform you of any changes to lead times as soon as we are aware of a delay. We strongly recommend ordering well in advance of a required date for your peace of mind.

Payment & Deposit

Once we have finalized the design and price of your bespoke piece of Jewellery or repair we will ask for a 50% non-refundable deposit before work commences. Once the item is completed, the balance will be due on collection. We accept cash, bacs and card payments (card payments available in store only). Items will not be posted to you without full payment.

Jewellery

Unique bespoke jewellery creations and repairs to suit any budget.

customer testimonials

Buying Guide

Read our helpful information guide before buying jewellery.

Professional Goldsmiths

Associate Fellow

Associate Fellow of the Institute of Professional Goldsmiths.

nwaj

Designer/Craft Member

We are a member of the National Association of Goldsmiths.

Our Jewellery Services At A Glance

jewellery repairs

Bespoke

Unique, personalised jewellery to suit any budget.

jewellery valuations

Valuations

Insurance approved professional jewellery valuations.

pearl bead stringing

Stringing

Beautiful bead stringing for a range of gemstones.

ring sizing

Ring Sizing

Download our free printable ring sizing guide now.

polishing

Polishing

We can make your old jewellery sparkle like new.